It was working at FantaCo that let me know about the importance of customer service, from keeping the sidewalk clear during the winter, to deciding to accept Diners Club cards when we had only a couple customers who used it.
As I may have mentioned, I went to the FantaCon comic book and horror film convention in September. If you were not in Albany from 1978-1998, or were not purchasing merchandise from FantaCo’s mail order catalog, including the books and magazine it published, you might not know the significance of that. Until going to FantaCon this year, I’m not sure *I* understood the significance of that place, and I worked at FantaCo for eight and a half years.
FantaCo, nominally a comic book store, especially in its early incarnation, was a hub of the local popular culture. When I recently went through the T-shirts that the late artist Raoul Vezina, who worked at FantaCo, had designed, they represented a certain segment of the life of the Capital District in the early 1980s: Q-104, the best radio station in the area, where FantaCo advertised; minor MTV sensation Blotto, whose records the store carried; World’s Records, the store next door; J.B. Scott’s, THE place to hear live music.
The store became relatively famous nationally from publishing the work of cartoonist Fred Hembeck and magazines about some Marvel superheroes, the Chronicles series.
At the same time, though, the store/mail order was developed its bona fides in the horror market. I remain convinced that those ads in every issue of FANGORIA magazine built the audience’s confidence that FantaCo was not some fly-by-night operation. It helped that Tom Skulan, the owner of the store, would travel to England and ship back items not easily found on this side of the pond.
I realized that people must have thought the mail order, which I ran, must have been some massive operation in some gigantic warehouse, which was hardly the case. I remember clearly, though, c 1986, some tween or young teen boy who was waiting outside the store at 10 a.m.; I got much of the shipping done before the store opened at 11. When we finally let him in, I discovered that he had come from Belfast, Northern Ireland, in the midst of The Troubles, and insisted to his family that he had to make a pilgrimage to FantaCo to get his horror book and magazine fix. He spent a LOT of money, even after we discounted some items.
It was that FantaCo experience that let me know about the importance of customer service, from keeping the sidewalk clear during the winter, to deciding to accept Diners Club cards when we had only a couple customers who used it. It has given me an appreciation of the issues entrepreneurs face daily, which I try to bring to being a small business librarian.
One of my responsibilities was to make the deposit every weekday. I’d walk the half block to the Key Bank. The worst part was getting across Washington and Lark, an intersection that is STILL treacherous. One time Tom, the owner, went to the bank to take out a loan, and the bank employee asked if it were all right with Roger, since I was the face she recognized. Tom wasn’t happy.
Ultimately, though, I left in November of 1988 because I was all “horrored out”. It was never my thing, and I needed to do something else. For years, I thought that was that, end of the chapter. Then I heard about FantaCon 2013, the first convention in nearly a quarter century.
Some guy was supposed to do a bibliography of the FantaCo publications for the program. He knew about the horror pubs, but less about the comics-related items from the early days. I knew that stuff. As it turned out, I did the listing for 1979-1988, which appears in this program (available for Kindle) with the rest scheduled for the next FantaCon program in 2014 or 2015. Physically holding all of those items, some of which I contributed to as writer or editor, made me feel like Paul McCartney when he thinks about the Beatles. He’s not part of the Fab Four anymore, but it is part of what he called his “ever present past.” He’ll ALWAYS be a Beatle; likewise, FantaCo will always have some hold on me.
Seeing old friends at FantaCon, some of whom I had not seen since 1988, such as Steve Bissette and Rolf Stark was tremendous. We all looked EXACTLY like we used to.